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> POMS.6030
Note: This course is not available for the current semester.
Course No: POMS.6030; Last Offered: Fall 2023;
Course Description
This course is intended to provide students with the necessary tools and understanding to manage service operations. Service firms represent the fastest-growing sector of the economy. This course will focus on the various aspects involved in the management of service operations. The service operations are managed differently to their intangibility, time-sensitivity, high levels of customer involvement and lack of engineering standards. This course will explore topics such the measurement of productivity and quality, managing capacity and demand, management of waiting line, management of technology, and the most used service analytic tool - Data envelopment Management.
Prerequisites & Notes
- Prerequisites: Matriculated MBA students who have completed ACCT.5010, FINA.5010,
MKTG.5010, POMS.5010, MGMT.5010, MGMT.5110 or permission of MBA
coordinator.
- Special Notes: If not currently matriculated in a Manning School
of Business program, please contact the MBA staff
at MBA@uml.edu or call 978-934-2848 for permission
to take courses.
- Credits: 3; Contact Hours: 3
Questions About This Course?
Contact the Advising Center at 978-934-2474 or
Continuing_Education@uml.edu
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