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Note: This course is not available for the current semester.
Course No: MIST.6360; Last Offered: Spring 2024;
Course Description
This course is designed to provide students with the essential knowledge and tools underlying governance of Information Technology (IT) services in a global setting. IT governance specifies the decision rights and accountability framework to facilitate desirable behavior using IT. This course will apply the widely adopted IT Infrastructure Library (ITIL) framework to assist students in learning the required knowledge and skillsets of IT service management in the context of IT governance in a global environment. This course will explore topics of IT service strategy, IT service design, IT service transition, IT service operations, IT service analytics, and continual IT service improvement.
Prerequisites & Notes
- Prerequisites:
- Special Notes:
- Credits: 3; Contact Hours: 3
Questions About This Course?
Contact the Advising Center at 978-934-2474 or
Continuing_Education@uml.edu
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