Spring 2023
> Computer Related
> MIST.6360
> 082
Course No: MIST.6360-082; SIS Class Nbr: 13933; SIS Term: 3230
Course Status: Registration Closed
Course Description
This course is designed to provide students with the essential knowledge and tools underlying governance of Information Technology (IT) services in a global setting. IT governance specifies the decision rights and accountability framework to facilitate desirable behavior using IT. This course will apply the widely adopted IT Infrastructure Library (ITIL) framework to assist students in learning the required knowledge and skillsets of IT service management in the context of IT governance in a global environment. This course will explore topics of IT service strategy, IT service design, IT service transition, IT service operations, IT service analytics, and continual IT service improvement.
Prerequisites, Notes & Instructor
- Prerequisites: MIST.6010 Management Info Systems, or Matriculated Manning MBA who have completed MIST.6010, or Matriculated MS Business Analytics, or Matriculated Business Analytics Certificate, or Matriculated MS Eng Management, or Permission of Program Coordinator.
- Credits: 3; Contact Hours: 3
- Instructor: Edward Chen
-
UMass Lowell Bookstore
When Offered & Tuition
- Online Course
- 2023 Spring: Mar 13 to May 06
- Course Level: Graduate
-
Tuition: $1965
- Note: There is a $30 per semester registration fee for credit courses.
Every effort has been made to ensure the accuracy of the information presented in this catalog. However, the Division of Graduate, Online & Professional Studies reserves the right to implement new rules and regulations and to make changes of any nature to its program, calendar, procedures, standards, degree requirements, academic schedules (including, without limitations, changes in course content and class schedules), locations, tuition and fees. Whenever possible, appropriate notice of such changes will be given before they become effective.