Service Management

Fall 2024 > Management & Business > POMS.6030 > 081

Course No: POMS.6030-081; SIS Class Nbr: 7446; SIS Term: 3410
Course Status: Open

Course Description

This course is intended to provide students with the necessary tools and understanding to manage service operations. Service firms represent the fastest-growing sector of the economy. This course will focus on the various aspects involved in the management of service operations. The service operations are managed differently to their intangibility, time-sensitivity, high levels of customer involvement and lack of engineering standards. This course will explore topics such the measurement of productivity and quality, managing capacity and demand, management of waiting line, management of technology, and the most used service analytic tool - Data envelopment Management.

Prerequisites, Notes & Instructor

  • Prerequisites: POMS.5010 Operations Fundamentals, or Matriculated MSBA, or permission of graduate business programs coordinator.
  • Special Notes: If not currently matriculated in a Manning School of Business program, please contact the MBA staff at MBA@uml.edu or call 978-934-2848 for permission to take courses.
  • Credits: 3; Contact Hours: 3
  • Instructor: Yao Chen
  • UMass Lowell Bookstore

When Offered & Tuition

  • Online Course
  • 2024 Fall: Sep 04 to Oct 27
  • Course Level: Graduate
  • Tuition: $1965 | Pay as little as $400/mo for this course.
    Learn more about course payment plans. »
  • Note: There is a $30 per semester registration fee for credit courses.

Related Programs: M.S. in Business Analytics

Every effort has been made to ensure the accuracy of the information presented in this catalog. However, the Division of Graduate, Online & Professional Studies reserves the right to implement new rules and regulations and to make changes of any nature to its program, calendar, procedures, standards, degree requirements, academic schedules (including, without limitations, changes in course content and class schedules), locations, tuition and fees. Whenever possible, appropriate notice of such changes will be given before they become effective.

Register for this Course

New Students

If you have not already applied and been accepted to a program.
New Student Registration

Current Students

If you have applied, been accepted to and are currently enrolled in a program.
Current Student Registration

Additional Registration Information

Questions?

Email our Advising Center for assistance or call 800-480-3190.