Spring 2025
> Computer Related
> MIST.6360
> 081
Course No: MIST.6360-081; SIS Class Nbr: 5753; SIS Term: 3430
Course Status: Registration Pending
Course Description
This course is designed to provide students with the essential knowledge and tools underlying governance of Information Technology (IT) services in a global setting. IT governance specifies the decision rights and accountability framework to facilitate desirable behavior using IT. This course will apply the widely adopted IT Infrastructure Library (ITIL) framework to assist students in learning the required knowledge and skillsets of IT service management in the context of IT governance in a global environment. This course will explore topics of IT service strategy, IT service design, IT service transition, IT service operations, IT service analytics, and continual IT service improvement.
Prerequisites, Notes & Instructor
- Prerequisites: MIST.6010 Management Information Systems, or permission of graduate program coordinator.
- Credits: 3; Contact Hours: 3
- Instructor: Edward Chen
-
UMass Lowell Bookstore
When Offered & Tuition
- Online Course
- 2025 Spring: Jan 21 to Mar 16
- Course Level: Graduate
-
Tuition: $1965
- Note: There is a $30 per semester registration fee for credit courses.
Every effort has been made to ensure the accuracy of the information presented in this catalog. However, the Division of Graduate, Online & Professional Studies reserves the right to implement new rules and regulations and to make changes of any nature to its program, calendar, procedures, standards, degree requirements, academic schedules (including, without limitations, changes in course content and class schedules), locations, tuition and fees. Whenever possible, appropriate notice of such changes will be given before they become effective.