This session focuses on developing effective leadership communication skills, with a particular emphasis on achieving tangible results within a team. You'll progress from understanding foundational concepts to applying them in the workplace, including recognizing, and adapting to various communication styles.

Session Objectives

1. Learn the Basics: Understand the importance of achieving shared understanding in communication to align teams and enhance performance.
2. Define Communication: Discuss the definition of communication and emphasize the significance of Leader's Intent in effective leadership.
3. Practice Clear Communication: Emphasize the principle that "clearer is kinder" and explore how leaders can be demanding without being demeaning as a basis for achieving results through communication.
4. Recognize Communication Styles: Learn to recognize various communication styles using tools such as DiSC.

This course is designed to empower managers with the tools and strategies necessary to drive employee engagement and motivation effectively. You will progress from recognizing fundamental concepts to developing actionable strategies for fostering motivated and engaged employees.

Session Objectives

1. Identify Engagement Tools: Recognize the comprehensive set of tools available to managers for driving employee engagement.
2. Avoid Disengagement Actions: Learn to identify actions that create disengagement and develop strategies to avoid and curtail them in managerial practices.
3. Explore Motivational Factors: Discover and capitalize on your own motivating factors and learn techniques to uncover the unique motivations of individual team members.
4. Capitalize on True Drivers: Develop strategies to capitalize on employees' "true drivers" for success and execution, aligning individual motivations with organizational goals.

This course is designed to empower individuals to give and receive feedback effectively, fostering a culture of continuous learning, empowerment, and improvement. You will progress from understanding fundamental concepts to practical application, with a focus on the three-step SBI (Situation-Behavior-Impact) format and using feedback to shape positive performance.

Session Objectives

1. Distinguish Describing vs. Judging: : Learn to distinguish between describing behaviors and making judgments when giving feedback to ensure clarity and objectivity.
2. SBI Format: Understand and master the three-step SBI (Situation-Behavior-Impact) format for providing constructive feedback.
3. Reinforcing Feedback: Recognize the importance of using reinforcing feedback to positively shape performance and enhance engagement.
4. Skill Building Through Practice: Develop skills in delivering, reinforcing, and redirecting feedback through practical exercises based on real workplace situations.
5. Case Examples: Explore case examples illustrating effective feedback strategies and their impact on individual and team performance.

This session prepares leaders to support more diverse, equitable, and inclusive workplaces, particularly if you are managing employees from underrepresented or historically marginalized communities. You'll gain strategies to address communications and behaviors that can unwittingly create a less harmonious workplace community ultimately boosting cultural awareness, happiness and productivity.

Session Objectives

1. Address Implicit Bias: Help people recognize and address their own implicit biases such as subconscious feelings, attitudes and prejudices that can affect decision-making.
2. Educate Yourself and Others About Racial Discrimination: Break down barriers on your team(s) that often result from stereotyped assumptions.
3. Identify and Eradicate Microaggressions: Acquire strategies to approach, address, and intervene when employees consciously or unconsciously impact coworkers in a negative way.
4. Build DEI Best Practices into Employee Recruitment: Learn how to develop a strategic hiring plan that incorporates diversity and inclusion throughout the recruitment process as well as tips for successfully onboarding new employees
5. Motivate Employees: Explore how goals and rewards, friendly competitions, and a clear understanding of your organizational mission will all contribute to employee happiness.

During this session you'll learn proven time-management techniques including understanding a priority matrix, and how to effectively and efficiently delegate to others. To enhance your leadership abilities, this session will cover time management principles such as the Pomodoro Technique, Time-Blocking, and other effective prioritization techniques. Understanding how you can improve both results and team strength, through delegation, will also be covered.

Session Objectives

1. Time Management: Understand and reinforce the most effective techniques.
2. Prioritization: Learn how to overcome the tyranny of the immediate when everything on your desk is deemed "urgent."
3. Delegation: How to delegate to improve effectiveness, efficiency, individual and team morale, and results.
4. Knowing When to Say No: Maintain your sanity while also maintaining a professional manner.
5. Explore Agile Methods: Learn how Agile practices can enhance your leadership capabilities as well as team projects.

This session covers the critical fundamentals of conflict resolution and the process of ending disputes and reaching an agreement that satisfies all parties involved. Recognizing that disputes can be beneficial to an organization, leaders must ensure fair consideration for all points of view. We'll explore how you can build trust reduce workplace friction by acknowledging the organizational value of cultural and generational differences.

Session Objectives

1. Harnessing the Power of Positive Conflict: Since conflict is an essential part of being human, learn how you can resolve conflicts, building organizational cohesiveness without diminishing the value of any individual.
2. Honing Intercultural Communication Skills: Learn how active listening, nonverbal communications and a clarification and confirmation approach will benefit a multicultural workplace.
3. Team Building: Learn some easy ways you can build trust, generate goodwill and boost productivity
4. Managing Dysfunction: Learn how to identify the root causes of dysfunction and the power of communication openly and honestly.