Conflict Resolution for Project Managers

Overview

This interactive seminar examines the sources of conflict and provides techniques for resolving conflict. It includes role playing.

Learning Objectives and Outcomes

• List the positive and negative consequences of conflict.
• Describe a comprehensive definition of conflict
• Identify typical conflict responses.
• Identify different personalities.
• List conflict stimulators and extinguishers.
• Describe techniques for minimizing or resolving conflict.
• Explain how to deal with conflicting positions to achieve good team decisions

At the conclusion of this course, students will be able to demonstrate the learning objectives through discussion, role-playing and class presentation.

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