Conflict Resolution for Project Managers


This interactive seminar examines the sources of conflict and provides techniques for resolving conflict. It includes role playing.

Learning Objectives and Outcomes

  • List the positive and negative consequences of conflict.
  • Describe a comprehensive definition of conflict
  • Identify typical conflict responses.
  • Identify different personalities.
  • List conflict stimulators and extinguishers.
  • Describe techniques for minimizing or resolving conflict.
  • Explain how to deal with conflicting positions to achieve good team decisions

At the conclusion of this course, students will be able to demonstrate the learning objectives through discussion, role-playing and class presentation.

◀ Back to Seminar Schedule

Course# PJMT.6240

Section# 001.SP21

  • Day(s): Tuesdays
  • Date(s): 4/6, 4/13, 4/20, 4/27
  • Time(s): Four Evenings; Meets 6pm-8pm
  • Location: Virtual - All sessions held over Zoom (Asynchronous work will be assigned in addition to virtual meeting times.)
  • CEUs: .7
  • PDU's/Contact Hours: 7
  • Tuition: $520

This course is currently closed.


Contact UMass Lowell's Corporate Education Team for more information at 978-934-5386 or

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