Service Management

Spring 2024 > Management & Business > POMS.4030 > 061

Course No: POMS.4030-061; SIS Class Nbr: 14330; SIS Term: 3330
Course Status: Registration Closed

Course Description

This course is intended to provide students with the necessary tools and understanding for managing service operations. Service firms represent the fastest-growing sector of the economy. This course will focus on the various aspects involved in the management of service operations. The service operations are managed differently to their intangibility, time-sensitivity, high levels of customer involvement and lack of engineering standards. This course will explore topics such as design and delivery of services, the measurement of productivity and quality, managing capacity and demand, redesign of service delivery processes, management of technology, and others.

Prerequisites, Notes & Instructor

When Offered & Tuition

  • Online Course
  • 2024 Spring: Jan 16 to Mar 31
  • Course Level: Undergraduate
  • Tuition: $1155 | Pay as little as $ 296.25/mo for this course.
    Learn more about course payment plans. »
  • Note: There is a $30 per semester registration fee for credit courses.

Related Programs: B.S. in Business Administration

Every effort has been made to ensure the accuracy of the information presented in this catalog. However, the Division of Graduate, Online & Professional Studies reserves the right to implement new rules and regulations and to make changes of any nature to its program, calendar, procedures, standards, degree requirements, academic schedules (including, without limitations, changes in course content and class schedules), locations, tuition and fees. Whenever possible, appropriate notice of such changes will be given before they become effective.

Course Registration Closed

The registration period for this course has ended.

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