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Service Management

Course Search > Management & Accounting > POMS.4030

Course No: POMS.4030-061; SIS Class Nbr: 14314; SIS Term: 2910
Course Status: Registration Closed

Course Description

This course is intended to provide students with the necessary tools and understanding for managing service operations. Service firms represent the fastest-growing sector of the economy. This course will focus on the various aspects involved in the management of service operations. The service operations are managed differently to their intangibility, time-sensitivity, high levels of customer involvement and lack of engineering standards. This course will explore topics such as design and delivery of services, the measurement of productivity and quality, managing capacity and demand, redesign of service delivery processes, management of technology, and others.

Prerequisites, Notes & Instructor

  • Prerequisites:
  • Special Notes:
  • Section Notes:
  • Core Codes: CTPS, QL
  • Credits: 3; Contact Hours: 3
  • Instructor: Yao Chen
  • UMass Lowell Bookstore

When Offered & Tuition

  • Online Course
  • Fall 2019: Sep 04 to Nov 10
  • Course Level: Undergraduate
  • Tuition: $1155
  • Note: There is a $30 per semester registration fee for credit courses.

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Course Registration Closed

The registration period for this course has ended.

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