Service Management

Course Search > Management & Accounting > POMS.6030

Course No: POMS.6030-061; SIS Class Nbr: 9149; SIS Term: 3010
Course Status: Open

Course Description

This course is intended to provide students with the necessary tools and understanding to manage service operations. Service firms represent the fastest-growing sector of the economy. This course will focus on the various aspects involved in the management of service operations. The service operations are managed differently to their intangibility, time-sensitivity, high levels of customer involvement and lack of engineering standards. This course will explore topics such the measurement of productivity and quality, managing capacity and demand, management of waiting line, management of technology, and the most used service analytic tool - Data envelopment Management.

Prerequisites, Notes & Instructor

  • Prerequisites: Students with a CSCE career need permission to take Graduate Level Courses.
  • Special Notes: If not currently matriculated in a Manning School of Business program, please contact the MBA staff at MBA@uml.edu or call 978-934-2848 for permission to take courses.
  • Section Notes:
  • Credits: 3; Contact Hours: 3
  • Instructor: Yao Chen
  • UMass Lowell Bookstore

When Offered & Tuition

  • Online Course
  • Fall 2020: Sep 01 to Nov 08
  • Course Level: Graduate
  • Tuition: $1965
  • Note: There is a $30 per semester registration fee for credit courses.

Related Programs: M.S. in Business Analytics, M.S. in Business Analytics

Every effort has been made to ensure the accuracy of the information presented in this catalog. However, the Division of Graduate, Online & Professional Studies reserves the right to implement new rules and regulations and to make changes of any nature to its program, calendar, procedures, standards, degree requirements, academic schedules (including, without limitations, changes in course content and class schedules), locations, tuition and fees. Whenever possible, appropriate notice of such changes will be given before they become effective.

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