Course No: MGMT.4250-061; SIS Class Nbr: 4616; SIS Term: 3030
Course Status: Open
Business Process Management (BPM) addresses the foundational concepts, tools and methods involved in the identification, design, redesign, and measurement of key business processes. The goal of BPM is to eliminate non-value added steps in business activities (e.g., reducing cycle times and costs), Thus improving organizational efficiencies and productivity, and providing more quality products to customers in a timelier manner. Business interrelated processes that span horizontally across functional boundaries and, in a global economy, are often connected across geographies. Students will learn the difference between a vertical functional view and horizontal process view; what process ownership entails; and what specific activities are required for successful BPM implementation. Both quantitative approaches are covered.
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