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Master of Science in Health Information Management: Health Service Management Option

Learn how to effectively lead and direct the operations of health systems, hospitals and other types of health care organizations with this affordable online master's degree program.

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Sovanlouri ChimM.S. in HIM
Sovanlouri Chim, M.S. in HIM
Alarm Clock Next Start Date: January 16

Online Master's in Health Information Management

Foster the ability to make administrative decisions based upon sound policies, resource utilization, planning principles and analytical methods with UMass Lowell's online Master's in Health Information Management (HIM). HIM is a multidisciplinary field that combines numerous areas that are critical to a high-functioning health care environment, including information technology, administrative and clinical processes, risk management, finance and patient care.

Build a robust knowledge of different approaches to a variety of current challenges that health care administrators are facing today, such as process improvement, staffing shortages, workflow analysis, financial resource allocation, regulatory compliance, ethics issues and quality control with the Health Service Management option. Techniques for promoting a satisfying and rewarding work environment for all levels of staff within a health care organization are also explored.

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No GRE Required

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Earn Your Master's Degree in as Little as 18 Months

Career Outlook

136,590
Jobs (2022)
+2.8%
% Change (2022-2023)
$111.4K/yr
Median Earnings
13,867
Annual Openings
Source: Lightcast (2023) Target Occupations in New England

Occupations

  • Clinical Director
  • Health Services Manager
  • Hospital Administrator
  • Nursing Director
  • Medical Records Manager
  • Health Care Consultant
  • Quality Manager
  • Program Director
"Employment of medical and health services managers is projected to grow 28 percent from 2022 to 2032, much faster than the average for all occupations."
— U.S. Department of Labor, Bureau of Labor Statistics, Occupational Outlook Handbook, 2023

Key Takeaways

Gain knowledge of:

  • Organizational, behavioral and social science practice and theory related to the operation of health care environments
  • Basic health care financial issues, financial reporting and analysis, and provider payment structures
  • The history, development and principles of quality improvement in health care
  • The unique roles of management, clinical staff, support staff and human resources in a health care setting
  • The health care policy environment in the United States, government-funded health care through Medicaid and Medicare, and Massachusetts health care reform
  • Legal and ethical issues in the health services management field
HIMSS Badge UMass Lowell is an Academic Organizational Affiliate of Healthcare Information and Management Systems Society.
cahiim Badge UMass Lowell's Master's Degree in Health Information Management is accredited by the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM) — a distinction of quality that employers value in today's job market.

Success Story

"Since I was already working in health care, I had the motivation to help people and I wanted to learn more about the health care management field. By pursuing this program, I will now be ready for the next level of my career."

Biniam T., M.S. in HIM
Biniam T.

Biniam T.

One Success Leads to Another

Apply credits from lower credentials to higher ones. Our programs are designed to build upon themselves:

Curriculum Outline

- Total Number of Courses Required: 12 Courses (36 credits)

Course Descriptions

PUBH.5010 Social and Behavioral Determinants of Health (3cr)

This course introduces core concepts of social and behavioral determinants of health and provides a foundation for the analysis of social, political and economic influences on health and their role in contributing to health inequities. The core functions of public health and essential services are discussed as well as the history of public health, its philosophy and values. Upstream and downstream reforms to addressing fundamental determinants are evaluated. The influence of behavioral and psychological factors on health and disease are analyzed.

PUBH.5020 Organizational Behavior in Health Care (3cr)

This course reviews the organizational structure of healthcare facilities and the behavior of individuals within them. Students analyze the role of administration, human resources, providers and other support staff and apply organizational, behavioral, and social science practice and theory, to the operations of the healthcare organization. Comparison is made between healthcare and non-health care types of industry to highlight the unique characteristics of healthcare workers. An emphasis is also made on leadership styles, organizational culture, and change management within the healthcare organization.

PUBH.5021 Public Health Policy (3cr)

The course focuses on expanding students' knowledge and skills for developing and evaluating contemporary public health policy in the United States and international settings. Students will gain information about the current US national health care system as it relates to emergent public health topics and priorities in the US and globally. This course will focus on competencies for designing, implementing, evaluating and advocating for evidence-based policy, program and practices.

PUBH.5060 Quantitative Methods in Health Management (3cr)

This course explores analytic methods that can be used to improve the decision making of management, clinicians and others within the healthcare industry. Students learn the conceptual foundations of quantitative analysis and common methods used in supporting decision-making; developing evidence-based practices; analyzing data and testing hypotheses. Students also learn how to use industry-standard data analysis software applications, statistical packages and common applications for the development and reporting of analytic findings.

Requirements:

CSCE Graduate Restrictions

PUBH.5061 Environmental Health (3cr)

This environmental health course explores the links between human activities and environmental systems and examines how these interactions can impact human health. The course is designed to provide knowledge and skills necessary to understand how human and industrial activities such as population growth, methods of food production, pollution of the air and water, waste, the built environment, toxic substances, pest control, and global climate change can result in human diseases and impact the environment. Understanding the links between human activities and environmental systems is essential to developing effective prevention strategies and building sustainable communities.

PUBH.5070 Leadership and Management in Public Health (3cr)

The purpose of this course is to enhance the students' ability to effectively build and lead high-performing Public Health organizations. This course will integrate fundamental principles from the behavioral and social sciences to provide students with a coherent set of strategies and techniques to effectively collaborate with internal external stakeholders as well as to influence meaningful, sustainable change. This course will also provide students opportunities to self-reflect on their own leadership styles and develop growth plans.

PUBH.5110 Health Care Finance (3cr)

Provides broad exposure to the concepts and practices of healthcare finance and healthcare financial management. Teaches a practical understanding of basic healthcare financial issues, financial reporting and analysis, and provider payment structures. The course enables students to read, analyze and use healthcare financial information in today's healthcare environment.

PUBH.5120 Operations Analysis for Quality Improvement (3cr)

This course focuses on a multi-disciplinary approach to operations analysis, process redesign and quality improvement in health care. Focus is placed on the tools, methods and processes used for improving work flow processes, patient safety and performance in a variety of health care settings. Students study the history, development and principles of quality improvement in healthcare.

Requirements:

Graduate level or permission

PUBH.5140 Healthcare Management (3cr)

This course provides a framework for addressing common issues faced by management within a healthcare organization. Students are provided with an overview of how healthcare institutions are organized and governed, the unique roles of management, clinical staff, support staff, and human resources in the healthcare setting. Students also learn the management systems designed for efficient and effective operations.

PUBH.5150 Applied Health Economics (3cr)

Students explore the economic dimensions of healthcare by considering the input, output, production and costs of producing quality healthcare which meets demand and evaluates the behavior of supply. Students consider provider payer systems and aspects relative to private and public health insurance in determining market power and competitive markets. Common economic evaluation methods are introduced to measure health service feasibility, and promote value judgment in the realm of healthcare reform and regulatory compliance.

PUBH.5270 Business Strategies for Health Organizations (3cr)

This course explores the important aspects of planning and implementation of business strategies in a health service organization. Students learn about the multi-step process of creating and managing a successful business plan, as well as strategies and solutions for analyzing business situations while utilizing popular tools of the industry.

PUBH.5310 Health Informatics (3cr)

This course introduces healthcare professionals to the power of data and the importance of analysis. Students learn how population informatics, consumer health informatics, translational bioinformatics, and clinical research informatics are essential components in selecting the techniques and systems used for transforming clinical data into information, knowledge and improved decision-making. The past, current and future role of healthcare IT is also discussed.

PUBH.5600 Data Applications for Public Health Practice (3cr)

Working with data is foundational to public health. This class will provide a practical introduction to how to think about and utilize data for a variety of public health functions Students will investigate sources of local, national, and global public health data, including health records, surveys, and vital statistics in terms of what data is available and how to access, manage, analyze, communicate, and use these data. Students will apply informatics and data sources to population health activities. Students will gain hands on experience working with data in practical ways through data visualizations and software used for public health informatics.

PUBH.6160 Law and Ethics in Healthcare (3cr)

This course presents and overview of legal and ethical issues facing managers and providers in health care. It provides students with a foundation of health law and ethics and reviews health care legal and ethical situations and dilemmas. The goals are to provide students with practical knowledge of health law and ethics and their application to the real world of health care.

PUBH.6240 Health Data Quality and Compliance (3cr)

This course examines the practical concept of data quality review and auditing for monitoring compliance with state and federal licensing and regulatory bodies. Students develop an understanding of state and federal guidelines common to private and public health services. Students practice concurrent and retrospective review of health information and examine criteria that meets the Department of Health and Human Service and federal ONC Health IT initiatives including meaningful use and other provider quality initiative programs associated with national health care goals. Students develop a clinical documentation improvement program including tools for training other and create an electronic dashboard for monitoring compliance.

PUBH.6250 Health Policy (3cr)

This course provides students with a basic framework for health policy analysis and examines major aspects of U.S. health policy. Detailed consideration and discussion focus on the relationship of national policy to the planning, implementation and funding of healthcare services. The course covers topics such as the healthcare policy environment in the U.S, government-funded healthcare through Medicaid and Medicare, and the Massachusetts healthcare reform.

Requirements:

CSCE Graduate Restrictions

PUBH.6270 Health Equity and Informatics (3cr)

Health informatics studies use big data and information technologies to improve human health by reducing the gap between health practice and societal goals of improved health. Health care quality, access, and cost contribute to the broader perspective of health equity. Students apply the Social Determinants of Health (SDOH) and Diversity, Equity and Inclusion (DEI) code sets applicable to the Department of Health and Human Services and Office of National Coordinator for Health Information Technology. Students explore how data are used to detect and inform policies and interventions to reduce health inequities for marginalized and underserved groups. Students apply these skills by designing informatics interventions that support a broader understanding of overall population health equity.

PUBH.6320 Health Information System Design and Analysis (3cr)

This course introduces students to the health information system lifecycle. Students take a detailed look at the process of system planning, analysis, design, and implementation. Concepts are taught in a manner that applies to any discipline within the health organization and provides a practical understanding of the steps necessary for successful systems delivery and its importance to organization success. Skills learned will enable students to work effectively with and support the information systems planning effort to ensure better system alignment with information services, clinical and administrative objectives.

Requirements:

CSCE Graduate Restrictions

PUBH.6330 Healthcare Database Design (3cr)

A practical approach to the design, and development of a relational database with an emphasis on healthcare. Analyzing the requirements of the database proceeds to the design of the structure of the relational database, which is then developed in a Relational Database Management System (RDBMS). Microsoft Access is used as the RDBMS platform.

PUBH.6350 Healthcare Project Management (3cr)

This is a graduate level course providing a comprehensive foundation for project management as it applies to healthcare. Students will be introduced to the theory and concepts of project management and the tools to manage projects with a focus on healthcare. At the end of this course, students should be able to develop, execute, and control a basic project plan that is capable of supporting organizational objectives linked to measures of success for a single project.

PUBH.6390 Electronic Health Record Systems (3cr)

The course addresses Electronic Health Records (EHR) integration with patient care flow, clinical decision making and patient engagement, as well as patient registries and clinical quality reporting. Students also learn core EHR functions, strategies for EHR optimization, and how the EHR can be leveraged for population health management. The course uses industry-leading EHR software as a learning tool to demonstrate how electronic health record technologies are used in a healthcare setting.

PUBH.7330 Capstone Project (3cr)

Near the end of one's Master's Degree program, students register for Capstone Project and complete a real world case study report and presentation. The Capstone Project applies concepts and skills learned in the program. It involves research and development, and culminates in a substantial business-type report. 3 credits, Requires Instructor Permission.

Notes:

Requires Instructor Permission.

Program Requirements

To be recommended for a University of Massachusetts Lowell master's degree, candidates must satisfy all of the general requirements below, plus any additional requirements that may be required by the department through which the program is offered. Any additional requirements for this program are either listed below or may be found in the University's Graduate Program Catalog.

General Requirements:

  • Students must complete the program of study designed by the Department in which they are enrolled and approved by the University.
  • Satisfactory grades in all subjects offered for the degree must be earned. See Academic Standing.
  • All financial obligations, including tuition, fees and expenses, must be satisfied as evidenced by completion.
  • Upon completion of all their courses, graduate degree candidates must submit a signed Declaration of Intent to Graduate (DIG) form to their coordinator. The coordinator will apply them in SIS, Graduation Tracking.

Graduate Program Policies

In applying for a degree program or registering for courses, each student assumes full responsibility for knowledge of and compliance with the definitions, regulations and procedures of UMass Lowell as set forth on our website. For additional information, please refer to the Graduate Program Policies found within the UMass Lowell Graduate Catalog.

Tuition & Fees

Tuition at UMass Lowell is typically half the cost of private colleges, and our online tuition is among the lowest in the nation. Tuition for online programs offered through the Division of Graduate, Online & Professional Studies is the same whether you live in-state, out-of-state or outside of the U.S.

Spring 2024 Tuition

Cost Per Credit Cost Per 3-Credit Course*

Graduate

Online $585 $1,755
On Campus View Here View Here
*If the number of contact hours exceeds the number of credits, tuition is calculated by multiplying by the total number of contact hours.

Additional Costs

Term Registration Fee $30
Late Fee $50
Graduate Degree and Certificate Application $50

Please note: Tuition and fees are subject to change.

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Admission Requirements

  • Official transcript indicating graduation from an accredited baccalaureate institution
  • Two letters of recommendation pertaining to academic ability and professional performance
  • A page-length Statement of Purpose indicating career plans, interests and objectives in pursuing a graduate degree
  • GRE temporarily waived
  • Citizens of non-English speaking countries who have never earned an academic degree in the United States must submit TOEFL scores. (Minimum 600 paper-based, 250 computer-based, or 100 Internet-based).
  • A professional resume
  • F1 student visas are not issued for this program since it is offered exclusively online.

Although a background in health is not required for admission, applicants with health-related work experience are given preference when program capacity is limited.  For applicants without health-related work or educational experience, academic and professional history is important.

Graduate Program Admissions Requirements

Admission to all graduate programs at UMass Lowell is contingent upon successful completion of a bachelor's degree. In many cases, applicants may register for a course before formally applying to the program; however, students requiring financial aid may want to wait until they have been formally accepted into the program to ensure that their course(s) will be covered. Contact UMass Lowell's Office of Graduate Admissions if you have questions about the application process.

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Questions Regarding Your Graduate Application?

Email Graduate_Admissions@uml.edu or call 800-656-4723 (for U.S. students) or 978-934-2390 (for international students).

For General Assistance:

For general questions about registering for courses or to find out who the advisor is for your graduate program, call 800-480-3190. Our admissions and advising teams are here to help!

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